{"id":85,"date":"2026-02-27T15:08:59","date_gmt":"2026-02-27T14:08:59","guid":{"rendered":"https:\/\/staging.steelyjam.com\/?page_id=85"},"modified":"2026-05-16T13:05:04","modified_gmt":"2026-05-16T11:05:04","slug":"warranty","status":"publish","type":"page","link":"https:\/\/www.steelyjam.com\/fr\/support\/warranty\/","title":{"rendered":"Garantie"},"content":{"rendered":"<h1 class=\"wp-block-heading\">Garantie<\/h1>\n\n\n\n<p class=\"has-large-font-size\">Votre instrument Steelyjam b\u00e9n\u00e9ficie d\u2019une garantie limit\u00e9e de 5 ans. Elle couvre les d\u00e9fauts de mat\u00e9riaux et de fabrication pour le propri\u00e9taire d\u2019origine, sous r\u00e9serve des conditions g\u00e9n\u00e9rales d\u00e9taill\u00e9es ci-dessous.<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer is-style-x-large\"><\/div>\n\n\n\n<div class=\"wp-block-columns row no-gap is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading inset\">Dur\u00e9e<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-medium-font-size\">Cette garantie est valable pour une dur\u00e9e de cinq (5) ans \u00e0 compter de la date d\u2019achat initiale et s\u2019applique exclusivement \u00e0 l\u2019acheteur d\u2019origine. Une preuve d\u2019achat est requise pour toute demande de prise en charge. Cette couverture refl\u00e8te notre engagement en mati\u00e8re de durabilit\u00e9 et de fiabilit\u00e9 \u00e0 long terme. En cas de r\u00e9paration ou de remplacement, la garantie se poursuit pour la dur\u00e9e restante de la p\u00e9riode initiale. Elle n\u2019est pas prolong\u00e9e ni renouvel\u00e9e avec les pi\u00e8ces ou instruments remplac\u00e9s. Elle s\u2019applique uniquement aux produits achet\u00e9s via des canaux autoris\u00e9s et utilis\u00e9s dans des conditions normales de jeu.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer is-style-x-large\"><\/div>\n\n\n\n<div class=\"wp-block-columns row no-gap is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading inset\">Couverture<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-medium-font-size\">Ce qui est couvert :<\/p>\n\n\n\n<ul class=\"wp-block-list list has-medium-font-size\">\n<li>D\u00e9fauts de fabrication li\u00e9s aux mat\u00e9riaux ou \u00e0 l\u2019assemblage<\/li>\n\n\n\n<li>Int\u00e9grit\u00e9 structurelle du corps en aluminium et des composants principaux<\/li>\n\n\n\n<li>Hardware et \u00e9lectronique d\u2019origine install\u00e9s au moment de l\u2019achat<\/li>\n\n\n\n<li>Probl\u00e8mes fonctionnels affectant l\u2019utilisation normale de l\u2019instrument<\/li>\n\n\n\n<li>D\u00e9fauts d\u2019assemblage impactant les performances ou la fiabilit\u00e9<\/li>\n<\/ul>\n\n\n\n<p class=\"has-medium-font-size\">Ce qui n\u2019est pas couvert :<\/p>\n\n\n\n<ul class=\"wp-block-list list has-medium-font-size\">\n<li>Usure normale li\u00e9e \u00e0 l\u2019utilisation (frettes, cordes, finitions)<\/li>\n\n\n\n<li>Dommages caus\u00e9s par une mauvaise utilisation, n\u00e9gligence ou manipulation inappropri\u00e9e<\/li>\n\n\n\n<li>Modifications, alt\u00e9rations ou r\u00e9parations non autoris\u00e9es<\/li>\n\n\n\n<li>Dommages li\u00e9s \u00e0 l\u2019environnement (humidit\u00e9, temp\u00e9rature, corrosion)<\/li>\n\n\n\n<li>Instruments non d\u00e9tenus par l\u2019acheteur initial ou achet\u00e9s d\u2019occasion<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer is-style-x-large\"><\/div>\n\n\n\n<div class=\"wp-block-columns row no-gap is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading inset\">Service<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-medium-font-size\">Contactez-nous \u00e0 <a href=\"mailto:support@steelyjam.com\">support@steelyjam.com<\/a> avec votre preuve d\u2019achat et une description claire du probl\u00e8me. Notre \u00e9quipe analysera votre demande et vous guidera dans les \u00e9tapes suivantes. Si le probl\u00e8me est couvert par la garantie, nous mettrons en place la solution appropri\u00e9e, qu\u2019il s\u2019agisse d\u2019une r\u00e9paration, d\u2019un remplacement de pi\u00e8ces ou d\u2019un remplacement de l\u2019instrument. Selon les cas, il pourra vous \u00eatre demand\u00e9 de retourner l\u2019instrument pour inspection. Nous traitons chaque demande de mani\u00e8re efficace, avec une communication claire et un support fiable tout au long du processus de service.<\/p>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Warranty Your Steelyjam instrument comes with a limited 5-year warranty. It covers defects in materials and workmanship for the original owner, subject to the terms and conditions listed below. Duration This warranty is valid for a period of five (5) years from the original date of purchase and applies exclusively to the original retail purchaser. [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":68,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"wp_popup_display_lightbox":0,"wp_popup_suppress":"","wp_popup_trigger":"","wp_popup_trigger_amount":0,"wp_popup_disable_on_mobile":false,"footnotes":""},"class_list":["post-85","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.steelyjam.com\/fr\/wp-json\/wp\/v2\/pages\/85","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.steelyjam.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.steelyjam.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.steelyjam.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.steelyjam.com\/fr\/wp-json\/wp\/v2\/comments?post=85"}],"version-history":[{"count":17,"href":"https:\/\/www.steelyjam.com\/fr\/wp-json\/wp\/v2\/pages\/85\/revisions"}],"predecessor-version":[{"id":1471,"href":"https:\/\/www.steelyjam.com\/fr\/wp-json\/wp\/v2\/pages\/85\/revisions\/1471"}],"up":[{"embeddable":true,"href":"https:\/\/www.steelyjam.com\/fr\/wp-json\/wp\/v2\/pages\/68"}],"wp:attachment":[{"href":"https:\/\/www.steelyjam.com\/fr\/wp-json\/wp\/v2\/media?parent=85"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}