Privacy policy

Types of personal data

We use your information to fulfill orders and process anonymous data to improve our website experience and marketing communications.

Personal data refers to any information that can be linked to an identified individual. We may process the following categories of data:

• Email address
• Full name
• Delivery address and phone number
• Purchase history and order details
• Location data
• Usage data

Usage data includes information on how our website is accessed and used, such as your computer’s IP address, browser type and version, the specific pages you visit, the time and date of your visit, time spent on those pages, and unique device identifiers. In some cases, usage data can be classified as personal data if it allows us to identify you.

Location data will only be collected and processed if you grant us your explicit permission.

Cookies

We use cookies to optimise your browsing experience. Cookies are small data files stored on your device that often include an anonymous unique identifier.

• Strictly necessary cookies: these cookies are essential for the core functionality of our website and cannot be switched off.
• Functional cookies: these cookies allow our website to remember your preferences and customize your experience when you return to our site.
• Analytical cookies (Performance cookies): these cookies help us improve our website performance and user experience by analyzing traffic anonymized at the IP level.
• Targeting and advertising cookies: placed by our business partners or advertising networks, these cookies deliver tailored advertisements based on your interests.

You are under no contractual or legal obligation to provide your data. However, certain features of our website depend on this information. For instance, you must provide your details and consent if you wish to receive our newsletters, marketing updates, or promotional materials.

Data usage and legal basis

We process your personal data for the following specific purposes and legal grounds:

• To deliver our products and provide customer support (performance of a contract, legitimate interest).
• To fulfill commercial and employment agreements (performance of a contract, legitimate interest).
• To manage marketing campaigns and promotional activities (consent, legitimate interest).
• To send updates, special offers, and news (consent, legitimate interest).
• To monitor, maintain, and optimize website technology (legitimate interest).
• To conduct market research (legitimate interest).
• To comply with legal and regulatory obligations (compliance with legal obligations).

The legitimate interests of Steelyjam include the continuous improvement of our instruments and digital services, as well as keeping you informed about our latest developments. To justify this, we conduct strict balancing tests to ensure our business interests never override your fundamental privacy rights.

Data disclosure

We do not share your data unless we have a good faith belief that disclosure is necessary to:

• Comply with a statutory or legal obligation.
• Protect and defend the rights, safety, or property of Steelyjam.
• Prevent or investigate potential wrongdoing related to our services.
• Protect the personal safety of our users or the general public.
• Defend against legal liability.

Data retention

We retain your personal data only as long as necessary to fulfill our legal obligations, resolve disputes, and enforce our agreements.

Usage data is also retained internally for performance analysis. Once data is no longer required for legal or operational purposes, it is securely destroyed or permanently anonymised.

Your data rights

Steelyjam ensures you can easily correct, amend, delete, or restrict the use of your data. If you have previously granted consent, you have the right to withdraw it at any time.

As a user, you hold the following explicit rights:

• Access and deletion: the right to request a copy of your data or its complete removal from our systems.
• Rectification: the right to correct inaccurate or incomplete information.
• Objection and restriction: the right to object to our processing or request that we limit specific data uses.
• Data portability: the right to receive your data in a structured, machine-readable format.

Please note that we may verify your identity before processing these requests. European Union residents also have the right to lodge a complaint with their local Data Protection Authority.

Third-party data sources

Occasionally, we may receive professional or demographic information (such as job titles or locations) from public databases, social networks, or marketing partners. Together with our service providers, we use this information solely to deliver more relevant content, features, and tailored services to you.

Payment processing

For transactions on our website, we rely on specialised third-party payment processors. Steelyjam never collects or stores your credit card details. This information goes directly to our secure processors, who operate under strict PCI-DSS compliance standards to guarantee maximum transaction security.

External links

Our website may contain links to external sites not operated by us. We have no control over, and assume no responsibility for, the content or privacy practices of any third-party sites you choose to visit.

Children’s privacy

Our services are restricted to individuals aged 18 and older. We do not knowingly collect personal information from minors. If you are a parent or guardian and discover that your child has provided us with data, please contact us immediately so we can remove it from our servers.

Policy updates

We may update this policy periodically. We will notify you of any material changes via email or through a prominent notice on our website before the updates take effect. The “Effective date” at the top of the page will be updated accordingly.

Contact us

If you have any questions regarding this privacy policy, please contact us through the dedicated form on our website.